The products of the brand mattresses PARADISE are produced in compliance with the international standards and requirements of the System for management of the quality and the environment according to ISO 9001 и ISO 14001.


The one-sided mattresses and mattress frames should be placed on sustainable beds, and it is essential that those beds are the right size with at least six supporting points. There should be props for the mattress or the frame along the whole length of the bed, so that there is a firm attachment of the whole surface. With double mattresses and frames (wider than 114 cm) there should be a prop in the middle along the length of the bed.

The bases with mechanisms should be with firmly fitted legs and if they are double the legs should be fitted by bolts.

Two-sided mattresses should be placed on an intact and steady under mattress frame and a stable bed. Turning the mattress at 180° regularly prolongs and retains their exploitation related features. You should avoid folding and rolling up the mattress at more than 20°, because this can damage its core. Although the materials we use are of a high quality and endurance of the springs (the models with springs), doing the mentioned above could lead to interweaving of the springs, and therefore to termination of the warranty. You should not jump or stand upright on the mattress for a long time, because thus the weight is concentrated at one point. You should also avoid sitting at its ends for a long time, because this burdens the outlying springs and the board of the mattress. The handles of the mattress are designed only for turning it easily. By no means should you use them for full lifting or moving.

The mattress should “breathe”, otherwise there is condensation which damages it irreversibly. Because of this you should avoid using polyethylene, polyester or other bed sheets and bed covers of 100% artificial fabrics. The regular airing of the mattress prevents it from the possibility that the moist of the human body interacts with the furnishing fabric, and prolongs the life of the mattress. In the process of exploitation, the furnishing fabric wears out and that’s why it is recommendable to put a cover over the mattress which will protect it from staining and mechanical damage. When stained it can be cleaned with a dry cloth, soft brush or moist sponge with very little detergent for upholstery. Do not use chemical detergents and dissolving agents. These, as well as heavy moistening, can damage the fabric.

The mattress (top mattress) should be kept only in a horizontal position. The vacuum-packed or rolled-up mattresses (top mattresses) should be unpacked within 30 days after the purchase, as follows: 1. Cut the wrapping foil along the length of the mattress (do not use a knife or other sharp objects, because there is a risk of damaging the fabric; 2. The mattress (top mattress) should be unfolded on a flat surface; 3. The mattress (top mattress) should be left for 48 hours to decompress and recover its form and size. During that time, it should not be used. Claims related to problems with the recovery of the mattress (top mattress) are accepted within 30 days after the purchase.

It is possible that there will be a slight production smell for a few days after you remove the wrapping of the mattress.

Products which are not used anymore should be thrown away at the places regulated by the local normative requirements. 


For every purchased product, you should receive a warranty card, in which the period of warranty is stated. The warranty is valid only if the customer has fallowed strictly the instructions for exploitation and the conditions stated there and has used the product conscientiously.

The warranty enters into force from the date of purchase of the product.

The warranty is valid only if the product has been exploited properly and used on purpose abiding the instructions for unwrapping and care of the mattress (top mattress) stated in the warranty card.

Nekrato OOD does not take responsibility for any recommendations about the physical and health condition of the user.

The warranty is valid only for home use of the product and is not applicable for hotels and other touristic sites or places of accommodation. For these the legal warranty of two years is applicable, but not the prolonged commercial warranty.  

The warranty covers: 1. Discrepancies in the size of the purchased mattress (top mattress) bigger than ±2 см in length, width or thickness; 2. Difference of the purchased product form the product stated on the label. 3. Occurrence of a defect because of low-quality production or material which leads to an irreversible deformation of the core of the mattress (top mattress) more than 2 cm from the drawn outside line of the product. 4. Occurrence of a defect in the spring package of the mattress – looseness, breakage or obvious knobs. Occurrence of a defect in the wooden elements of the mattress (the base) because of a low-quality production or material.

The warranty does not cover: 1. Damages (frays and tearing) caused by careless moving, keeping, dismantling, mechanical pressure and overpressure; 2.  Defects caused by improper use or repair made by the user or third parties; 3. Occurrence of mould and must on the product because of unnatural conditions of humidity, as well as occurrence of mould and must 30 days after the purchase of the product. 4. Stains of dirt or burns; 5. Claims related to the sense of softness or hardness 6. Exploitation related deformations and wear and tear of the fabric (torn threads of the quilting, stains, shifting of the side boards and etc.); 7. Natural change in the level of hardness as a result of the use within the warranty period; 8. The warranty is not valid if the product is not in good hygienic conditions or has physical discrepancies as a result of improper use; 9. A mattress (top mattress) which is a wrong model or size because of the customers fault cannot be replaced; 10. Damages occurred at the moment of purchase, with products unwrapped more than 30 days after the date of purchase.

Placing a claim

In cases of claims, please contact the shop from which you have purchased the product, or the producer – tel.: 0700 800 34. It is necessary that the purchase is testified with a filled-in original warranty card, as well as a document for the purchase (invoice or a receipt). An expert team will be sent to make on-the-spot analysis of your case. If a manufacturing defect is ascertained and it is within the warranty period, the necessary measures will be taken, so that the product is repaired or replaced within 30 days from the date of the claim.

In case of a claim Nekrato OOD keeps its right to make an expert examination to find out whether the product has been properly used.  The product which is to be repaired or replaced should be carefully wrapped and kept so that other damage is avoided.  This is the customer’s duty and if it is not kept the warranty might be rejected. The company producer has no obligations related to the mounting/ demounting of the product, as well as for the delivery to the door of the customer. The delivery is to the customer’s address, to the place where it can be taken by the company’s transportation vehicle.

If the failed material or a specific model are no more in production, the producer keeps its right to use another similar material or to replace the model with the closest in features and price.

The warranty period is seized during the time necessary for the repair of the fault or replacement of the product. The repair of the faults or the replacement of the product within the warranty period does not lead to prolonging of the existing warranty period or the start of a new one.

Within 30 days after the purchase of the product claims for production faults can be made, which have no influence on the quality of the product, such as: dirt and stains on the fabric, missing stitches, torn threads or fabric and other imperfections. After that period, these are not covered by the warranty.

The terms for repair are valid only on the territory of Bulgaria. 

With the purchase, the customer agrees with the conditions stated in the warranty card. They are valid only on the territory of Bulgaria and are an addition to the rights established by law.

Name and address of the party, giving the commercial warranty:

Nekrato OOD – Sofia 1830, Buhovo, 104 Mina Str., tel.: 0700 800 34



Article 112. (1) In the case of a lack of conformity of the consumer goods with the contract of sale, the consumer shall be entitled to address a complaint, requesting the seller to bring the goods into conformity with the contract of sale. In such case, the consumer may choose either repair or replacement of the goods by new goods, unless this is impossible or the remedy chosen by the consumer is disproportionate in comparison with the other remedy. (2) A remedy shall be deemed to be disproportionate if it imposes costs on the seller which, in comparison with the alternative remedy, are unreasonable, taking into account: 1. the value that the consumer goods would have if there were no lack of conformity; 2. the significance of the lack of conformity; 3. whether an alternative remedy could be offered to the consumer without significant inconvenience thereto.

Article 113. (1) (New, SG No. 18/2011) Where the consumer goods are not in conformity with the contract of sale, the seller shall be obligated to bring the said goods in conformity with the contract of sale. (2) (Renumbered from Paragraph (1), SG No. 18/2011) Consumer goods shall be brought into conformity with the contract of sale within one month after the date on which the complaint was addressed by the consumer. (3) (Renumbered from Paragraph (2), amended, SG No. 18/2011) Upon expiry of the time limit referred to in Paragraph (2), the consumer shall be entitled to have the contract of sale rescinded and to reimbursement of the sums paid or to have a reduction made in the price of the consumer goods according to Article 114 herein. (4) (Renumbered from Paragraph (3), SG No. 18/2011) The consumer goods shall be brought into conformity with the contract of sale free of charge for the consumer. The consumer shall not be liable for any costs incurred for the dispatch of the consumer goods or any costs of material and labour costs associated with the repair of the goods, and must not sustain significant inconvenience. (5) (Renumbered from Paragraph (4), SG No. 18/2011) The consumer may furthermore seek compensation for damage resulting from the lack of conformity

Article 114. (1) In the case of a lack of conformity of the consumer goods with the contract of sale and where the consumer is not satisfied with the settlement of the complaint under Article 113 herein, the consumer shall be entitled to choose between one of the following options: 1. rescission of the contract and reimbursement of the sum paid thereby; 2. reduction of the price. (2) The consumer shall not be entitled to claim reimbursement of the sum paid or reduction of the price of the goods where the trader agrees to a replacement of the consumer goods with new ones or to repair the consumer goods within one month after the complaint was addressed by the consumer. (3) The consumer shall not be entitled to claim rescission of the contract if the lack of conformity of the consumer goods with the contract is minor.

Article 115. (1) The consumer may exercise the right thereof under this Section within two years as from the time of delivery of the consumer goods. (2) The period referred to in Paragraph (1) shall be interrupted during the time needed to repair or replace the consumer goods or to reach a settlement of the dispute between the seller and the consumer. (3) The exercise of the right of the consumer under Paragraph (1) shall not be subject to any period of limitation for the bringing of action for compensation other than the period referred to in Paragraph (1).